User agreement – Terms and conditions

1. Agreement parties

These terms and conditions pertain to purchases made through Store.artemira.eu by its customers. Store.artemira.eu agrees to sell its products to any adult person, company or organization.

2. Registration

2.1. Any customer must register on Store.artemira.eu in relation with their first purchase and must provide the name, address and email. The customer is responsible for the validity of the provided data.

2.2. The customer must agree to these terms and conditions before making any purchase.

3. Privacy and data protection

3.1. According to the General Data Protection Regulation valid from May 25th, 2018 onward, we can process your personal data when there’s a genuine reason to do so, and it must be one of the following:

  • To fulfill any contract that we have with you
  • We have a legal obligation
  • Where you have consented to the processing
  • When it is in our legitimate interest
  • When it is in the public interest
  • When it is in your vital interests

3.2. Legitimate interests

3.2.1. When we have a business or commercial reason to process your Personal Data this is referred to as a legitimate interest. Your Personal Data is still protected and we must not process it in a way that would be unfair to you or your interests.

3.2.2. If we do use legitimate interests as a reason to process your Personal Data we will tell you that we are doing so, what our legitimate interests are and provide you with a method to raise any questions or objections you may have. However, compelling grounds for processing such information may over-ride your right to object.

3.3. Storing and processing your personal data

3.3.1. Whenever your data is kept by Store.artemira.eu we will ensure that it is appropriately protected and only used for acceptable purposes. We will keep your data for the period that you are a customer of Store.artemira.eu. If you are no longer a customer of Store.artemira.eu, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your personal data may be kept longer if we cannot delete it for technical reasons.

3.3.2. We process your personal data for the following activities of Store.artemira.eu in our legitimate interest, as follows:

  • Managing customer relationships
  • Develop and test new products and services for our customers
  • Deliver quality products and services to our customers
  • Create and develop marketing campaigns to emphasize the value of our products and services to our customers
  • Provide support for our products and services
  • Respond to our customer complaints
  • Prevent and detect improper use of our services
  • Develop our brand
  • Manage our finances
  • Fulfill our obligations as an accountable and responsible organization
  • Ensure corporate governance and compliance to all legal and regulatory obligations

3.4. Store.artemira.eu agrees to not give customers’ personal data to any third parties. The purpose of customer registration on the website is for enhancing the customer’s shopping experience on the website.

3.5. The information and data about you which we may collect, use and process includes the following:

  • Information that you provide to us by filling in forms on the Website or any other information you submit to us via the Website or email
  • Records of correspondence, whether via the Website, email, telephone or other means
  • Your responses to surveys or customer research that we carry out
  • Details of the transactions you carry out with us, whether via the Website, telephone or other means
  • Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data.

3.6. The entity responsible for the customers’ personal data is SC Artemira Inter 2015, Str. Maramures 15, 440045 Satu Mare, Romania, as the owner of Store.artemira.eu.

3.7. The customer has the right and possibility to view and update their personal data, including the billing and shipping addresses, as well as the right to request the removal of any personal data. In case the customer would like to have their personal data removed, they need to contact our customer service. Other customer rights related to their personal data include:

  • Withdrawing your previously granted consent; however, this will not invalidate any previously consented processing
  • Lodging a complaint with any relevant Data Protection Authority
  • Access to your Personal Data that we hold or process
  • Correction of any Personal Data that is incorrect or out of date
  • Erasure of any Personal Data that we process
  • Restrict processing of your Personal Data in certain circumstances
  • Asking us to provide you or another company you nominate with certain aspects of your Personal Data, often referred to as ‘the right to portability’
  • The ability to object to any processing data where we are doing it for our legitimate interests
  • The ability to contest a decision made entirely by automated processing, to express your point of view and to request that a human review the decision

4. Customer’s responsibilities and obligations

4.1. The customer assumes full responsibility for all their use occurring with their account and ensures that such use follows these terms and conditions. The customer is also responsible for keeping the password safe.

4.2. In case of breaching the terms of this service or using the service against the law or good practices the customer is responsible for all the damage incurred to Store.artemira.eu, to other customers or third parties.

5. Binding purchase

5.1. An purchase is considered binding when the order has been placed and the customer has received an order confirmation email message from Store.artemira.eu.

5.2. The accepted means of communication between the two parties is by email, phone or post. The user agrees to check their email (also the BULK/SPAM folder) for the confirmation message after placing an order.

5.3. The customer has the right to cancel their order or part of the order before it has shipped, i.e. the products have been handed over to the shipping company. Delivery of electronic products is considered completed when the customer has received an email containing the links for the downloadable products.

5.4. Store.artemira.eu cannot change the Terms and conditions related to the purchase after the user has completed an order.

5.5. Store.artemira.eu reserves the rights to refuse any orders.

6. Prices

6.1. The prices of the products is displayed on the website next to each product.

6.2. Shipping costs are calculated for each order. The costs are calculated according to the shipping method, customer’s shipping address, and the weight and volume of the product.

6.3. The shipping costs for each order are displayed in the shopping cart before submitting the order.

6.4. All prices are displayed in Euros (€ / EUR).

6.5. For orders to EU countries the prices contain the value added tax (if any) according to the Romanian law.

6.6. For orders outside of EU the customer is responsible for any additional local taxes, customs or any similar costs.

6.7. Store.artemira.eu reserves the rights to correct the prices in case they have been incorrectly displayed. In case a customers has placed an order and the displayed price was wrong, the customer will be informed about the change before the order is accepted.

6.8. Store.artemira.eu accepts direct bank transfer and credit cards as a means of payment. Credit card payments are provided by PayPal. Store.artemira.eu has in no circumstances access to the customers credit card information.

7. Payment

In all cases (direct bank transfer, credit card payment) Artemira represents the seller and is responsible for all commercial activities related to this service. Artemira is also the payee in all the transactions.

8. Delivery

8.1. Store.artemira.eu uses third party services for shipping like (but not restricted to) Romanian Post or Finnish Itella Postal Services. The shipping is done according to their terms and conditions.

8.2. Shipping costs are calculated for each order and are visible in the “Shipping” section of the order before its submission.

8.3. The delivery times are informative, order specific and depend on product availability, destination and delivery method. In cases when delivery times are excessively longer than the informed ones we’ll contact the customer about it. In this case the customer has the right to cancel the order.

8.4. We reserve the rights to refuse an order in case there are stock issues with the products.

8.5. Store.artemira.eu is not responsible in case of delivery delays caused by force majeure or other similar situation.

8.6. The customer has the obligation to verify that the ordered products comply with the destination country’s laws and regulations. Store.artemira.eu reserves the rights to refuse the shipping of products which are not in conformance with those laws.

8.7. In case the order contains several products and their delivery times vary, we’ll send the order only when all products are available. The delivery can however be split in two or more subsequent shipments, in agreement with the customer. In this case the customer will be charged for shipping only once.

8.8. The customer has the responsibility to provide the correct shipping address when submitting an order. If the delivery needs to be reshipped due to wrong address, the customer will be charged all additional shipping costs.

8.9. Store.artemira.eu is responsible for any damages to shipped products. All damaged products will be replaced.

9. Returning a product

9.1 The customer is entitled to a 14 day return period for the purchased products. The returned products must be unused and in perfect condition to be put up for sell again. The user must return the product accompanied by the original receipt or invoice. Store.artemira.eu will return to the customer the value of the order for any returned product.

9.2. Electronic products cannot be returned.

9.3. In case of returning a product the customer is fully responsible for the possible damages during the return shipment.

10. Faulty products and products damaged during shipment

10.1. The customer is responsible to report a faulty or damaged product in no more than 24 hours from receiving it.

10.2. Store.artemira.eu will replace the faulty or damaged product with a similar one. If this is not possible, the customer will be refunded with the full cost of the product, including delivery.

10.4. The faulty or damaged product must be returned to Store.artemira.eu for integrity check.

10.4. Store.puhutaan-suomea.net will refund the value of the product only after the fault or damage has been confirmed.

11. Changing the Terms and Conditions

Store.artemira.eu can change the Terms and conditions in order to comply with new regulations or for any reasons whatsoever which require such changes. The customer shall be immediately informed about the changes and have the possibility to accept or deny the updated terms and conditions. In case the customer does not agree to the the new terms and conditions, they will be removed from our registers along with all their personal data, acording to the current regulations.

12. Resolving disputes

12.1. This agreement is governed by Romanian law.

12.2. Any dispute resulting from this agreement and contractual relation will be primarily settled by negotiation between parties. If no agreement is reached, the dispute will be settled in the court of first instance sitting in the District Court of Satu Mare.